Services: Computer Repair and Tech Support

New computer setup

This is my bread and butter. If you’re wanting to upgrade to a new computer, I can make the transition painless for you. I am happy to do any or all of the following steps:

  • Recommend a new computer that meets all your needs (free of charge!)

  • Procure the computer you choose

  • Physically set up the new computer

  • Create all necessary user accounts

  • Remove unneeded pre-installed software

  • Install all your old software, transferring licenses from the previous computer

  • Migrate all your data

  • Configure your email

  • Restore your browser settings

  • Customize the look and feel until you’re comfortable with it

  • Tell you everything you need to know about how to use your new computer

  • Donate or recycle the old equipment

Other Services

  • general troubleshooting
    Computer won’t start? Firefox keeps freezing on you? Can’t get Quicken to install? I can help with a myriad of issues plaguing your computer.

  • virus/malware removal
    It happens to the best of us. Whether you stumbled across a bad website or got scammed by a phone caller claiming to be from Microsoft, I can help restore your computer to a clean state.

  • WiFi setup
    Having trouble getting a strong WiFi signal throughout your house? Not sure if you need a stronger router, wireless range extenders, or perhaps a new Google WiFi “mesh” system? I can help you choose the right solution, and then install, configure, and test it for you.

  • computer tune-up
    If your computer is running slow, and it’s not too old, it’s likely I can make it run better.

  • data backup
    If your data is important to you, then so should be your backup system. I can help you back up to a flash drive, an external hard drive, or “the cloud.”

  • cloud data syncing
    Go a step beyond backup, and sync your data with a cloud storage service like Dropbox, OneDrive, iCloud, or Google Drive. I can take all the confusion out of the process and make your data available from any Internet-connected device. Once you’ve tried it, you’ll wonder why it took you so long to adopt it.

  • smartphone and tablet support
    Let me show you how to get the most out of your iPhone, iPad, or Android device.

  • TV streaming
    Want to “cut the cord” and subscribe to an Internet-based TV service? I can guide you through the entire process and help you choose from among such options as Netflix, Amazon Prime Video, Hulu, YouTube TV, DIRECTV STREAM, and Sling TV.

  • personal instruction
    Maybe you just need someone to show you how to create a new template file in Microsoft Word. Or text a photo on your iPhone. Or reconcile your bank account in QuickBooks. I’m happy to help with any such questions you might have.

Assorted areas of expertise

  • Microsoft Windows: 11, 10, 8, 7, Vista, XP

  • Microsoft Office: Word, Excel, PowerPoint, Outlook, Office 365

  • Accounting software: Quicken, QuickBooks

  • Cloud storage services: Dropbox, OneDrive, iCloud, Google Drive

  • Devices: iPhones, iPads, Android phones and tablets

  • Home networking: wireless routers, WiFi extenders, “mesh” networks, “powerline” networks

  • TV streaming devices and services: Roku, Amazon Fire Sticks, Netflix, Amazon Prime, Hulu, AT&T DIRECTV STREAM, YouTube TV

Better Left to Others

I can help with a lot of things, but the following aren’t my forte:

  • Laptop power jack repair

  • Laptop screen repair

  • PC motherboard replacement

  • Mac hardware repair

  • mobile device screen repair

For these items, I have colleagues I can refer you to. Just drop me a line, and I’ll put you in touch with the right people!